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800-654-2235 800-654-2235 Toll-Free 607-584-5854 607-584-5854 International Orders

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FREQUENTLY ASKED QUESTIONS

How can I see the status of my order or see the order tracking information?

You can check your order history through the Order History & Tracking.

How much is shipping?

Shipping is FREE on orders over $99, your shipping charge is only $5.89! Additional fees may apply in extended service areas.

What if I am not satisfied with my purchase? Can I return the product?

If for any reason you are not satisfied, you may return your product for a refund. Products must have been purchased in the last 365 days to be returned. Please Note: Certain indicated products are covered under manufacturer’s warranty which may differ from WAWAK's policy. To return a product, please call us at 1-800-654-2235 or email us at customerservice@wawak.com.

How can I change or cancel my order that I just placed?

You can cancel an order that was just entered usually within about 30 minutes of placing the order by going to Order History & Tracking and selecting Cancel Order.  Unfortunately, orders cannot be changed once they are entered. You will need to cancel the original order and re-enter a new order with your changes.

When will my order ship?

Orders placed before 5:00 pm will ship the same day (Monday – Friday, except holidays). Most orders arrive within five business days. Click here to view our shipping map to determine your approximate shipping time.

Are the Prices listed on the site in Canadian Dollars?

Yes, all prices shown are in Canadian Dollars.